Do you have a crisis plan for your social media activities? Vertical Response has a great post that lists some good tips on getting prepared:
- Of course, the first tip is to “be prepared” — have a plan ready.
- Respond quickly.
- Be honest.
- Take accountability.
- Don’t feed the trolls… also known as “don’t argue.”
- Don’t delete comments… at least that’s what they recommend. I do delete comments. So, do as they say, not as I do.
What would you add?
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NOTES: How to Handle a Crisis on Social Media || Vertical Response